By Funsho Akinola
The growing complaints over the reckless driving of some LAGBUS drivers and poor maintenance of the buses by some captains, have prompted the management of the LAGBUS, Asset Management Limited (operators of the LAGBUS fleet) to organise a-2-day re-orientation programme for its staff.
Speaking at the training programme held at the NISREL Training Centre, Elephant House, Alausa, Ikeja, Mr. Babatunde Disu, Managing Director, LAGBUS, noted that the training was essential to re-inculcate the drivers and other operators with the virtues of modern day transportation.
According to Disu, the image of the Lagos State government and the management of LAGBUS are at stake, thus, the bus drivers and the captains should avoid actions that would make the general populace see them in the mould of regular molue drivers.
“We want you to improve on your customer relationships as well as maintain sanity while behind the steering,” he told the participants at the training programme.
The LAGBUS boss disclosed that many a time passengers have lodged complaints about the reckless nature of some drivers and how careless they are on the expressway. He said it’s no longer going to be business as usual.
“From January next year, we are going to start conducting random tests on our bus drivers and captains on alcohol and drug,” Disu told P.M.NEWS, adding, “whoever is found culpable, will be punished and in abnormal cases, dismissed.”
Also speaking at the training, the Executive Director of the company, Mr. Yomi Odubela, stressed the need for the drivers to be punctual and avoid coming to work late in the morning.
“Quite a lot of passengers are always on the queue as early as 5 a.m. waiting for our buses with none of our drivers in sight to convey them to their destinations,” he said.
Odubela implored them to put the interest of the teeming passengers at heart. He said they should work on their relationship with passengers, having at the back of their minds that customers are always right.
Comment